COVID Updates & Return Policy

COVID UPDATES:

SANITATION & CLEANLINESS

We disinfect all surfaces that may have been touched or handled during your service, including but not limited to our salon chairs, countertops, payment system, etc., with cleaning products that have been registered with the United States Environmental Protection Agency for effective use against emerging viral pathogens and COVID-19.Soap and 60% alcohol-based hand sanitizer are provided via touchless dispensers. Technicians are required to wash their hands for at least 20 seconds before and after they perform a guest’s service.Towels, aprons, reusable masks, and any linens are washed on a sanitation cycle and are immediately stored in cabinetry after being thoroughly dried.
Reusable tools go through a three-step sanitation process. First tools are cleaned with an antibacterial cleaner and then placed in barbicide for complete disinfection.

WE BELIEVE THAT WE ARE ALL IN THIS TOGETHER & WE ALL MUST DO OUR PART IN PROTECTING YOU, OUR COMMUNITY, AND OURSELVES. PLEASE ASSURED THAT SLITHERED STAFF WILL NOT SERVICE ANY CLIENT WITH A-SYMPTOMIC SYMPTOMS.

PERSONAL PROTECTION
Face coverings over the nose and mouth are required to be worn by our technicians and guests alike. Disposable face coverings are provided to guests upon entry as needed.Our technicians wear a face shield or masks for added protection.Each beauty station is situated more than six feet apart ensuring proper social distancing measures.You will receive an automated reminder email within 48 hours of your scheduled appointment. If you are experiencing symptoms or have known exposure, your deposit will held without penalty for seven (7) days or will forfeited.

REFUND, PAYMENT AND CANCELLATION POLICIES


Payment:

All major credit cards are accepted. Please note, we accept gratuity via cash and credit/debit card. Personal checks are not accepted.

Cancellations:

Due to COVID and salon appointment limitations, we have updated our cancellation policy. A minimum of 72 hours’ notice is required for all cancelations. If you cancel within 48 hours, you will be charged half of the appointment fee. If you cancel within 24 hours, or do not show up for your apt, you will be charged the full-service fee.

Late Arrivals:
We understand that things happen. Please call and let us know if you’re running late. If you’re more than 15 minutes late, we may have to reschedule for a later date or time.

Refunds:
We unfortunately do not offer any refunds. If you’re not satisfied with your service, call us within 24 hours and we’ll set up a complimentary appointment to achieve your desired look.